Great Reviews by our Customers
Reviews
I have been going here since they opened. Tim and Hunter are just great. They are both really just great mechanics. As well as very good and honest people. They have been so helpful keeping my vehicles on the road. They are super and you can know that it is done right. It’s hard to find a shop like this! Most garages will take advantage of you unfortunately. But Franklin Auto is a place where you can put your mind at ease. I can’t say enough good things about both of these people and the business they run.
I just experienced the amazing service first hand at Home Town Auto Care. My personal truck wiring issue was hard to trace down even after exhausting youtube and forums. Eventually had to have it towed to the TOP GUNS for help. Tim and group traced the faulty wiring issue which was an aftermarket MSD Coil pack harness for all left bank cylinders 1 3 5 and 7. Helping me with this super rouge wiring problem gave me enough info to continue on with a plan of action for replacement and get me back on the road. Thanks again for the knowledge guys.
My wife’s car was not starting as if the battery was dead – although we had just put in a new battery. I took it to Franklin Auto and Tim popped the hood and noticed right away that whoever put the new battery in didn’t properly connect it. He fixed it within 2 minutes I was on my way! I thought it was the alternator and expressed that to Tim, but thanks to his honesty I was able to drive away without going out of pocket. I highly recommend Franklin Auto for all of your car needs! They are professional and honest people!
Tim was amazing and honest. I went in thinking I needed a front cover replacement that the Toyota dealer diagnosed (Approx $2,500), but he found that I needed a less intense fix that only cost $500. Highly trustworthy and all around great experience. I’ll never go to the Toyota dealership again.
Home Town Auto Care was recommended to me. I expected that I needed brake pads due to their age. Instead, I was notified they are well within their service life and they did not need to be replaced. The service I did need was done promptly for a reasonable charge. Honest, competent and fair – this is where all of my vehicles will go for service.
This is one of the best customer service experiences I’ve ever encountered. From beginning to end. This place is just amazing for automotive care. It’s classic, almost from another era. My plea to them is please don’t change and anyone considering using this business all I can say is you will not be disappointed. That’s my take anyway. Bottom line, it’s the best of the best.
I’ve been coming to Franklin Auto for about 4 years now. I highly recommend. I have a 2012 Wrangler and Its been in the shop more than I’d like in the past few months, but I know its in good hands there. Always friendly and willing to explain the issue, then guarantee the work. The mechanics are really skilled and experienced. One of the best shops I’ve dealt with, ever.
My wife’s car was not starting as if the battery was dead – although we had just replaced put in a new battery. I took it to Franklin Auto and Tim popped the hood and noticed right away that whoever put the new battery in didn’t properly connect it. He fixed it within 2 minutes I was on my way! I thought it was the alternator and expressed that to Tim, but thanks to his honesty I was able to drive away without going out of pocket. I highly recommend Franklin Auto for all of your car needs! They are professional and honest people!
I saw these guys highly recommended by several people online so we wanted to give them a try. They were great! We just got an oil change, but they were very nice and I would use them again.
I made an appointment at Home Town Auto Care because my car was making noises. That evening as I was driving to the grocery store, my car started overheating. I drove straight to Home Town Auto Care just as they were closing and asked if they could take a quick look. They immediately said sure and helped with a diagnostic. Unfortunately, I was no longer able to drive it until the part was replaced. It happened to be raining that evening but the owner was kind enough to let me wait in the shop after hours until my friend could pick me up. That level of customer service is AMAZING. They could have easily said sorry we’re closed, but they didn’t. They offered to help me with my vehicle and went above and beyond to make sure I had a ride home as it was getting late. They are honest, kind and provide excellent service! I highly recommend calling them the next time you’re in need of a good mechanic!
My roommate wrecked her car and got it towed here. They had it all fixed and ready to go on two days for a more than reasonable price. When I brought her to pick it up, they changed the oil in my car, installed a new battery, and rotated my tires on the spot. Amazing honest businessmen. Thank you Mr Tim for all that you do and for easily becoming my favorite mechanics in Tennessee!
The best auto shop in Franklin! Tim and Hunter are super friendly, knowledgeable, honest, and helpful. After having some very shady experiences with other shops in town, they renewed my confidence and I won’t take my vehicles anywhere else!